Policies

Privacy Policy

Riyaa D Art Studio recognises the importance of maintaining your privacy. We value your right to privacy and appreciate your trust in us. This Policy describes how we collect, use and treat user information on www.riyaadartstudio.com (“Site”) and other offline sources. 

Collection of information

When you visit the Site, and make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

Please note that we NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner HDFC or such other one which we may be associated with.

Consent and withdrawal of consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery of a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Usage of personal information

By using the Site and/or purchasing from us, you agree to allow your personal information to be used as stated below.

  • Order Information, i.e., the information that we collect generally to fulfill any orders placed through the Site or by any other method can be used to communicate with you; screen our orders for potential risk or fraud; and provide you with information or advertising relating to our products or services.

Apart from above, we might use the information you provide to:

  • We use information to respond to your requests or questions.
  • We might use your information to confirm your registration for an event or contest.
  • We use information to improve our products and services.
  • We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
  • We may use your information to make our website and products better.
  • We use information to send you transactional communications. We might send you emails or SMS about your account or a product purchase.

Any doubt on the content and questions of any email received from us , you can immediately call us and we shall be glad to help you out.

Sharing of information

We do not share your Personal Information with third parties  except for payment purpose and  to deliver products to your doorstep.

Important

  1. We reserve the right to modify this Privacy Policy at any time at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site. 
  2. If the Site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you and it shall be assumed you have consented to it.
  3. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 

Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's Terms of Use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and courts in Mumbai shall have exclusive jurisdiction.

 

Exchange - Refund policy

We offer NO exchange policy on any of our products should you change your mind.

We offer NO  Refund policy.

 

Shipping policy

  1. Once received, orders are usually processed within 10 to 14 days and are shipped through a trusted courier partner to your location. Do refer to the product description for the specific shipped-by dates.
  2. It may typically take between 14-16 working days for the order to be delivered, which depends upon the location. You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.
  3. Whilst it our endeavour to ensure timely delivery for each & every order, however, at times the said period may get extended due to some unforeseen event(s), or circumstances beyond our control. In such a scenario Riyaa D Art Studio will not be held responsible for delays. In any case, our customer service team shall be there to assist you at every step and can be contacted on e-mail at any time.
  4. All Normal Shipping charges for the physical paintings shall be borne by us. The delivery charges and timelines for international shipping depends on country of purchase & will be calculated at checkout. Any import duties and taxes which may be attracted when the parcel reaches the destination country, must be paid by the recipient.
  5. Each purchase is insured by Riyaa D Art Studio until it is delivered to you, or the person accepting on your behalf. An acceptance of the purchase extinguishes our liability